Wafa Al Mazrouei
branch support team leader
Profile summary
Versatile scholar-practitioner with a Doctorate in Business Administration (Logistics Management) and nearly 18 years of experience in government logistics operations, project coordination, and service optimization. Combines academic excellence with hands-on leadership in cross-functional initiatives, process improvement, and stakeholder engagement. Passionate about advancing supply chain and logistics innovation through interdisciplinary methodologies including machine learning, simulation, and stakeholder-centered frameworks. Proven ability to manage complex projects, enhance service delivery, and monitor performance within strategic PMO environments. Seeking opportunities that bridge academic research and practical implementation—whether in assistant professorships or management roles—where strategic vision, operational excellence, and value creation converge.
Career highlights
Conference presentation BLE, AURAK (Nov 2024): Presented paper: “A Systematic Literature Review of the Parcel Delivery Process from a Value Creation Lens: A Research Agenda”
conference presentation DASA, Bahrain (Dec 2024): Presented paper: “Investigation on investment in drone technology in Last Mile delivery in UAE” , DOI: 10.1109/DASA63652.2024.10836460
Standardized Service Manuals Initiative: Led operational initiatives to standardize service manuals across multiple branches, enhancing consistency and efficiency.
CRM-Driven Inquiry Management: Designed and rolled out CRM-driven inquiry management processes, improving customer service and operational workflows.
Key skills
Professional experience
Instructed undergraduate students in "Principles of Marketing," **driving student engagement through application-based learning of core marketing concepts.** **Facilitated interactive sessions that improved student comprehension of marketing principles, as evidenced by consistently positive student feedback.**
• Co-authored and published "Economic Risk of Wind Farm Investments in UAE: Evaluation through Real Options Approach" in the *International Journal of Energy Economics and Engineering* (IJEES), DOI: 10.32479/ijeep.15082. • Developed logistics cost models using SmartPLS, SPSS, and machine learning algorithms, resulting in optimized vehicle routing and contributing to potential cost reductions. • Supported research initiatives focused on renewable energy development and supply chain risk mitigation strategies.
Lead and support branch operations in asset management, vendor coordination, and service optimization. Oversee contract administration and petty cash management in alignment with governance standards. Coordinate resolution of customer issues via CRM, ensuring service-level compliance. Support operational readiness for national projects including star rating audits and certification processes. Conduct performance tracking and reporting for internal stakeholders.
Handled regional postal inquiries and coordinated with international entities. Managed data reporting and quality checks related to PO Box applications. Oversaw inquiry documentation and issue resolution workflow.
Assisted in financial reporting, monthly reconciliations, and service contract management.
Education
Dissertation: Value creation in parcel delivery in UAE